Closure FAQs

  • What is Covid19?

    This a pandemic virus that has affected the UK along with a high number of other countries across Europe and the world.  Please regularly check the government/local advice pages for further information.

    GOV.UK Coronavirus Advice

  • What does ‘partial closure’ of an Academy mean?

    The Academy will be closed to the vast majority of students from Monday 23rd March 2020 and in line with government instruction which can be accessed by clicking here.  If students are children of key workers or under a category whereby it is in their best interests to attend the Academy, they will be expected to adhere to staff instructions regarding social distancing when in the Academy building and also complete work under the supervision of staff on premises.  There will always be an Academy Leadership Team member on site every day, along with the usual Safeguarding protocols and procedures followed by all staff members.There is further information on the closure of educational setting for parents and carers on link below.

    GOV.UK Closure of Educational Settings, Information for Parents and Carers

  • What is a ‘key worker’?

    Workers are classed as ‘key workers’ if their work has been deemed critical to the COVID-19 response. Please click link below to access the current list of occupations defined as key workers. Be aware that this list is subject to change.

    GOV.UK Maintaining Educational Provision

  • What school work is available for my child to do at home if I am not a ‘key worker?

    The Academy website has a tab on its homepage titled ‘Closure/Online Learning’, guidance on learning from home can be found there.  Your child will have a Google Classroom login and password for them to access learning materials set by their teaching staff.  Additionally, there are DfE Online educational resources to support children to continue learning at home.  The DfE have published a list of online resources that parents, and schools can consider to support children to continue learning at home. The list will be updated over time, and includes a wide range of resources for all ages that schools can consider using as part of their planned curriculum. Schools like us here at Grace Academy have already been drawing on existing resources and tools we are familiar with to support children to continue learning at home and will continue to do so.More information can be found here:

    GOV.UK DFE Resources

  • How do I keep my child safe online when they are working from home?

    The Department for Education has updated its information for parents and carers to include additional resources to support them in keeping their children safe online.The links include:

    Thinkyouknow (advice from the National Crime Agency to stay safe online)
    Internet matters (support for parents and carers to keep their children safe online)
    Parent info (support for parents and carers to keep their children safe online)
    LGfL (support for parents and carers to keep their children safe online)
    Net-aware (support for parents and carers from the NSPCC)

    The full guidance can be accessed via the link.

  • My child is worried about Covid19. How can I support them with advice and comfort during this time?

    As with any other time, your child’s Head of Year is the first point of contact at the Academy should you feel the need to gain support in helping your child cope during any time of adversity or crisis.    This remains the same during partial closure of our Academy.  Do contact the Academy reception on 02476 589000 or if you are unable to contact the Head of Year by email.The Children’s Commissioner has developed a children’s guide to Coronavirus which supports children and young people in understanding what it is, how they can protect themselves and their families, how to deal with worries and hints and resources to pass the time whilst in lockdown.  The Children’s Commissioner says “All these changes might make you feel scared or worried. That’s OK. It’s totally normal to feel like this”.  The Children’s Guide can be accessed via the link below.

    Children’s Guide

  • My child has forgotten his/her password to access learning online. What do we do?

    Contact reception on 02476 589000 or or your child’s form tutor for all login details of students along with guidance on how to reset a password.

  • My child is entitled to a Free School Meal, how will this be arranged by the Academy?

    Collection points are at GAC between 12pm and 1pm and we also deliver the free school meals for collection by parents/carers in accordance with social distancing at Woodend Pharmacy at 12pm on Mondays, Wednesdays and Fridays only.   If you are eligible and wish to access this service please inform your child’s Head of Year.  Vouchers will be available after Easter 2020 and the Academy will make contact with parents/carers who this is applicable for.

  • Can I collect hard copies of work for my child to complete rather than have them work online?

    Work is to be accessed on Google Classrooms online for students.  We do offer work to be collected at reception on Fridays on a Fortnightly basis for students who do not have access to internet/software or laptops at home.  This request has to go through the relevant Head of Year and then coordinated with reception staff for collection by parents/carers. As I am sure you can appreciate we do not have the capacity during partial closure to have a bespoke service for hard copy materials.

  • My child is struggling accessing work on Google Classrooms. What do I do?

    We can resolve most queries by talking you through it, do contact us on 02476 589000 or via email  If work is not available on Google Classrooms for your child, please contact the Head of Year in the first instance and they will make contact with the Head of Faculty to resolve this.This is not needed for all parents – this can be sent in a separate leaflet home with the students on site; in addition and overview of the social distancing arrangements that we have in place in the Academy.

  • What do we do with the work my child has completed at home?

    Any work set needs returning to the member of staff via the Google Classroom. If you are collecting paper copies of work, please return the last set of work completed when you collect the new paper copies. If you have any questions or concerns about returning work, do contact the subject teacher.

  • When will the Academy be fully open?

    We currently do not have a date for reopening the Academy fully. We are following all government advice and will keep parents and carers fully informed as things progress.

  • Will my child be expected to work during the Easter Holiday?

    During the Easter holidays staff will not be online in the Google Classrooms to respond to student queries.  However, if you wish your child to continue working they can continue to work on the materials that have been set by their teachers or use the website links which have been provided.

  • What should I do if there is a bereavement in the family?

    We would like to support you at this time.  If you unfortunately, suffer the sadness of a loss in your family, please email  This email is monitored directly by the Principal and emails are reviewed at 10am each day.  We do hope and pray that you all stay safe and well.

  • What should I do if I have safeguarding concerns about my child or another child?

    When students are on site we have either the Designated Safeguard Lead or Deputy Designated Safeguard ALT Leads are also on site to be contacted regarding any concerns staff or members of the Academy community have regarding the safety of their child or another.  Do urgently get in contact with the Academy on 02476 589000, asking to speak to the DSL or Deputy DSL ALT Lead.  Do see our website link below:Grace Academy Parental Safeguarding (local support numbers) and
    Grace Academy Online Safeguarding

See the link below for further guidance.

GOV.UK Safeguarding Adults

The MASH (Multi Agency Safeguarding Hub) in Coventry will continue to operate as usual. If the MASH needs information from education providers, the Education Representative, MASH, will use the centralised list of Headteacher emergency contacts, to liaise with schools. Referrals can and should still be made for children at risk of harm using the online MARF.

Telephone support and advice will continue to be available:

  • Direct Line: 07720063104

  • MASH Line: 02476 788555

  • Skype number: 02476 977715

  • NSPCC (0808 800 5000)

  • If you believe the child to be in immediate danger, contact the police on 999.

Stay Home | Stay Safe | Save lives